Return and Refund Policy

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Last updated: September 23, 2026

We want you and your pet to be happy with your purchase. If something isn’t right, please contact us at anna@guapodog.net.

RETURNS

Unused, unworn, and unopened items may be returned within 30 days of delivery for a refund to the original form of payment.

Items must be in their original condition and packaging, with tags attached where applicable. Proof of purchase may be required.

NON-RETURNABLE OR EXCHANGEABLE ITEMS

For health, safety, and quality reasons, we cannot accept returns of:

• Opened or used food, treats, chews, supplements, CBD or wellness products

• Frozen, refrigerated, or other perishable products

• Used pet toys, bowls, grooming products, or other items that cannot be resold for health or hygiene reasons

• Gift cards

• Final sale or clearance items

• Personalized or custom-made products

SHIPPING COSTS

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us at anna@guapodog.net within 7 days of delivery.

Please include your order number and photos of the item and packaging when applicable so we can make it right.

REFUNDS

Once your return is received and approved, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

EXCHANGES

Eligible unused and unworn items may be exchanged within 30 days of delivery, subject to availability. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. 

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has been processed or shipped.

CONTACT

GuapoDog LLC

anna@guapodog.net

Snowmass Village, Colorado